Flower Freshness Guarantee
If your flowers arrive in an unsatisfactory condition, contact us. We review their freshness, any damage and whether the bouquet matches your order.
Submit a claimWhat we review under the guarantee
Freshness at delivery
Wilted buds, broken stems, pronounced spotting or other visible damage at handover.
Order conformity
Arrangement, size, colours, packaging and card against the order and confirmed conversation.
Transport condition
Damage before handover to the recipient and the condition of the packaging at delivery.
What does not establish non-conformity by itself
Fresh flowers naturally vary in shade and shape. A change in personal preference or damage after handover does not automatically mean the product was non-conforming. We review each case using photographs and the order record.
How to submit a claim
Contact us as soon as the issue is noticed. For the 24-hour guarantee, the message must be sent within that period after delivery.
Include the order number
Add the delivery date and time.
Photograph the bouquet
Send the full bouquet and close-ups of the flowers or damaged area.
Keep the bouquet
If possible, do not discard the flowers or packaging until the review is complete.
There is no charge for reviewing a claim.
Flower guarantee questions
What if the bouquet differs from the catalog photo?
Fresh flowers naturally vary in shape and colour. We review the arrangement, size, style and approved substitutions. A significant unapproved difference is reviewed as possible non-conformity.
What solutions are available?
Depending on the review, we may replace flowers, correct the order, reduce the price or issue a full or partial refund.
The commercial guarantee and statutory rights
The 24-hour commercial guarantee provides a faster process for flower issues. It does not restrict consumer rights under Moldova Consumer Protection Law No. 105/2003.
How we check bouquets
Flowers, packaging and the photo before delivery.
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