Flower and bouquet quality control
We check your bouquet before delivery. If something is wrong when it arrives, we review your order and agree on a solution with you.
Ask about an orderWhat we check before delivery
Flower condition
We inspect the buds, stems and leaves for freshness, appearance and any damage.
The arrangement
We compare the number of flowers, colours, size and shape with the product page and your order notes.
Packaging
We check the wrapping and make sure the flowers are secured for transport.
Order details
We check the card message, recipient’s address and delivery window.
See your bouquet before delivery
We photograph every bouquet once it is ready. The photo shows the flowers and wrapping. If you would like a correction, message us before we hand the order to the courier.
If something is wrong with your bouquet
Contact us within 24 hours of delivery.
Send the details
Include your order number and describe the problem. Attach a photo of the whole bouquet and close-ups of the flowers or damaged area.
We review your order
We compare your photos with the pre-delivery photo, order notes and agreed substitutions. We also check the delivery details.
We agree on a solution
Depending on the situation, we may replace flowers, correct the order or issue a full or partial refund.
Appearance and substitutions
Can the bouquet differ from the catalogue photo?
Fresh flowers can vary slightly in shape and colour. We preserve the composition, size and style of the bouquet you ordered.
Can you substitute flowers without asking me?
We agree any substitution that changes the bouquet’s appearance or value with you before making the arrangement.
Delivery terms
Rates, time windows and collection from the shop.
Instagram 
Pinterest 
USDT