EN

Language

0 Wishlist
Wishlist

Save your favorite bouquets and choose at your own pace.

Your favorites list is empty

Tap the heart on bouquets you love - they will be easy to find when you return.
0 Compare
Compare

Bouquets you can view side by side.

Your comparison list is empty

Add 2–3 bouquets to compare price, composition, and availability in one table.
0 Cart In cart 0 MDL
Cart

Choose a bouquet and we will deliver it quickly.

It is quiet here. Shall we add a little purr?

Add a bouquet and checkout will take less than a minute.
Choose a bouquet View cart

MURCI

Website rules

The terms for using the MURCI website and the information to check before ordering flowers.

Updated 15 September 2026

01

Orders and confirmation

Order details

Choose a product and provide the necessary details: your name and contact number, recipient, address, date and card message, if needed. Check the information before submitting it.

Availability and substitutions

The arrangement, flower availability, address, time slot and total are confirmed for your order. If an item is unavailable, any substitution should be discussed before preparation. Natural flowers can vary in shade and opening stage; this does not justify an unapproved change to the agreed order.

Prices and payment

Prices are in Moldovan lei (MDL). Check the total, including delivery and additional services, before payment. Use a method available at checkout or confirmed directly by MURCI. Keep your order and payment confirmations.

02

Delivery and collection

Address and time

For Chișinău and other addresses, check the delivery terms and confirm availability for your destination. A specific time, urgent delivery or delivery to a particular area needs confirmation.

Collecting from the shop

The shop is at 24 Ion Dumeniuc Street, Chișinău, open 09:00–21:00. Wait for confirmation that your bouquet is ready before collecting it. Online orders can be submitted 24/7; the shop has separate opening hours.

Changing delivery details

Tell us promptly if the address, phone number or recipient's availability changes. Possible changes and any cost of a new route are discussed before delivery continues.

03

Changes and complaints

Changing or cancelling an order

Contact us promptly with the order number. The available solution depends on the preparation stage and applicable legal conditions. Wait for confirmation of the change; sending a message alone does not confirm it has been made.

A problem on arrival

If the bouquet is damaged or does not match the order, email meow@murci.md or call us. Include the order number, a description and photos if available. See the freshness guarantee page for the reporting procedure.

Returns and your rights

Legal exceptions to withdrawal rights may apply to perishable or personalised goods. These exceptions do not remove your rights concerning goods that do not conform to the order. Complaints are resolved according to the circumstances and statutory consumer rights.

04

Using the website

Responsible use

Provide accurate order details. Do not send spam, unlawful material or content that infringes others' rights. Do not attempt to access other people's accounts or disrupt the website.

Data and content

See the privacy policy for information about your data and the recipient's details. Photos, text and visual identity may be protected by copyright; reuse must respect the rights of their owners.

Updates and disputes

The current version date appears at the top. Updating these rules does not automatically change terms already confirmed for an order. You can contact us for clarification while retaining the right to approach the consumer protection authority or a competent court.

For Customers

Help

Company

Legal Information