Let’s sort out your order
Check a delivery, change the details or report a problem with your bouquet. Choose how you would like to contact us.
Contact us
What do you need help with?
Open a topic to see what to check and which details to send us.
Order and deliveryCheck the status or delivery time
Give us your order number and agreed delivery date. If the delivery window has passed or the recipient is not answering, contact us to clarify the situation.
Delivery questionsChange the detailsAddress, time, recipient or card message
Tell us what you want to change and your order number. Changes depend on the preparation and delivery stage. Wait for our confirmation.
Delivery termsOrder paymentPayment failed or confirmation missing
Provide the order number, payment attempt time and error message. If you were charged but received no confirmation, check with us before paying again.
Delivery and paymentBouquet qualityFreshness, composition or appearance
Send your order number, the date you received the flowers and photos of the bouquet. Describe the issue so we can check the details.
Quality controlStore pickupBouquet readiness and collection time
Wait for confirmation that your bouquet is ready before travelling. Collect at 24 Ion Dumeniuc Street during shop hours, at the agreed time.
About store pickupChoosing flowersBouquet, budget and placing an order
Tell us who the flowers are for, the occasion, budget and preferred date. You can also send a link to a bouquet you like.
How to order flowersHelp us find your order
- 01
Order number
If you do not have it, provide the name and phone number used for the order.
- 02
What happened
Briefly describe the issue, delivery date and what you need to check or change.
- 03
Photos, if relevant
For a bouquet issue, include an overall photo and a close-up of the affected area.
Do not send passwords, your card’s CVV or SMS verification codes.
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